FAQ’s
Orders and products
What does Cargoshipers sell?
We sell women’s sweaters. Each product page lists the available sizes, colors, and materials.
How do I choose my size?
Check the size options and details on the product page. If you are unsure, email support@cargoshipers.shop with the product name and we will help.
Where do my orders ship from?
All orders ship from our warehouse in Union, New Jersey.
Can I cancel or change my order?
Yes, if it has not yet entered processing or shipped. Email support@cargoshipers.shop with your order number as soon as possible. After that, you can use our return process. A shipping address can be changed only before processing starts.
Shipping
Where do you ship?
We ship to addresses in all 50 U.S. states and Washington, D.C. We do not currently ship internationally or to U.S. territories.
Is shipping free?
Yes. Standard shipping is free on all orders delivered within the United States.
How long does delivery take?
Orders are usually processed in 1–2 business days, and transit takes 3–5 business days, so most orders arrive in 4–7 business days. These are estimates, not guarantees. Carrier delays, weather, and holidays can add time, and delivery to Alaska and Hawaii can take longer. See our Shipping Policy.
How can I track my order?
When your order ships, we email you a shipping confirmation with a tracking number. Tracking can take up to 24 hours to show updates. If you have not received it within 3 business days of ordering, email us.
Returns and payment
What is your return policy?
You can return an eligible item within 30 days of delivery. Items must be unworn, unwashed, and have the original tags attached. Contact us first and we will email you a prepaid return label. Return shipping is free and there is no restocking fee. Refunds go to your original payment method within 10 business days after we receive and inspect the item. See our Return & Refund Policy.
Can I exchange an item for a different size?
We do not offer direct exchanges. Return the original item and place a new order for the size or color you want. If an item arrives damaged, defective, or incorrect, we will replace it.
What if my order arrives damaged or incorrect?
Email support@cargoshipers.shop within 7 days of delivery with your order number and clear photos. We will send a replacement or refund you in full.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, and American Express), and digital wallets such as Apple Pay and Google Pay when shown at checkout. Payments are processed securely by Stripe. The options available to you are shown at checkout. See our Payment Policy.
Contact
How can I contact customer support?
Email support@cargoshipers.shop or call +1 908 587 0898, Monday – Friday, 9:00 AM – 5:00 PM ET. Please include your order number so we can help you faster. Our address is 1989 Haines Ave, Union, NJ 07083, USA.