Payment Policy
Last updated: October 8, 2026
This Payment Policy explains the payment methods Cargoshipers accepts, when you are charged, and how billing, refunds, and cancellations work.
1. Accepted payment methods
| Payment method | Processed by |
|---|---|
| Credit and debit cards (Visa, Mastercard, American Express) | Stripe |
| Digital wallets, such as Apple Pay and Google Pay, when shown at checkout | Stripe |
The payment options available for your order are shown at checkout before you pay.
2. When you are charged
Your payment is charged when you place your order. Your order is confirmed once payment succeeds, and you will receive an order confirmation email. If a payment is declined or fails, the order is not placed and you are not charged.
Order confirmation means we have received your order and payment. It does not mean your order has shipped. You will receive a separate shipping email with tracking details once it ships.
3. Payment security
Card and wallet payments are entered and processed directly by Stripe, an independent payment processor, over an encrypted (SSL/TLS) connection. Cargoshipers does not see or store your full card number. Stripe handles your payment information under its own terms and privacy policy. Please enter your payment details only on our secure checkout page.
4. Billing information
Please enter your full name, billing address, email, and phone number accurately. Incorrect or incomplete details can cause payment failures or order delays.
5. Declined payments
If your payment is declined, please check your card details and available funds, contact your bank or card issuer, or try another payment method at checkout. Banks, card issuers, and Stripe make their own authorization decisions, and we do not control them.
6. Currency
All prices are in U.S. dollars (USD). Any currency conversion or foreign transaction fees charged by your bank or card issuer are your responsibility.
7. Order total
Your order total, including product prices, any discounts, and applicable sales tax, is shown at checkout before you pay. Standard shipping is free. See our Shipping Policy for the delivery area and delivery times.
8. Billing descriptor
Charges appear on your card or bank statement as CARGOSHIPERS or CARGOSHIPERS.SHOP.
9. Refunds
Approved refunds are issued to your original payment method, as described in our Return & Refund Policy. Refunds are issued within 10 business days after we receive and inspect your returned item. After we issue the refund, your bank or card issuer may need additional time before the funds appear in your account.
10. Cancellations
To cancel an order, email support@cargoshipers.shop with your order number as soon as possible. We can cancel an order free of charge only if it has not yet entered processing or been shipped, and you will receive a full refund to your original payment method. Once an order has been processed or shipped, it can no longer be cancelled, and you can use the return process in our Return & Refund Policy instead.
11. Duplicate or incorrect charges
If you think you were charged more than once for the same order, or charged the wrong amount, email support@cargoshipers.shop with your order number and the charge details, and we will investigate and correct it.
12. Payment disputes
If you have a concern about a payment, please contact our support team first so we can try to resolve it quickly. This does not limit any rights you have under applicable law or under your card issuer’s or payment provider’s terms.
Contact us
Cargoshipers
Address: 1989 Haines Ave, Union, NJ 07083, USA
Phone: +1 908 587 0898
Email: support@cargoshipers.shop
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. Closed Saturday and Sunday.