Refund and Returns Policy
Last updated: October 8, 2026
You can return an eligible item within 30 days of delivery. Contact us first and we will send you return instructions and a prepaid return label. Returns are free, there is no restocking fee, and refunds are issued within 10 business days after we receive and inspect your return.
Returns at a glance
| Return window | 30 days from delivery |
| How to return | Email us first; we send return instructions |
| Return shipping | Free: we email you a prepaid return label |
| Restocking fee | None ($0.00) |
| Refund method | Original payment method |
| Refund time | Within 10 business days after we receive and inspect your return |
| Exchanges | Not offered (return and reorder); damaged, defective, or incorrect items are replaced |
| Damaged / incorrect items | Tell us within 7 days of delivery |
1. Return conditions
To be eligible for a standard return, the item must be:
- Unworn, unwashed, and in its original condition, with no stains, odors, or damage caused after delivery
- Returned with the original tags and labels attached
- Returned with the original packaging where possible
These conditions do not apply to items that arrived damaged, defective, or incorrect (see section 5).
2. How to request a return
Email support@cargoshipers.shop within 30 days of delivery with:
- Your order number and the name on the order
- The item(s) you want to return and the reason
- Photos, if the item is damaged, defective, or incorrect
We will reply within 1–2 business days with your return instructions and prepaid return label. Please do not send an item back, or drop it off at our address, before you receive our instructions.
3. Return shipping: free
Return shipping is free for approved returns. After we approve your request, we will email you a prepaid return label. We cannot reimburse return shipping costs for items sent back without first contacting us and receiving return instructions.
4. Restocking fee: none
Cargoshipers does not charge a restocking fee on any return.
5. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at support@cargoshipers.shop. We may ask for photos. Once we confirm the issue, we will send a replacement of the same item or give you a full refund, at no cost to you.
6. Items that cannot be returned
Any product that cannot be returned will say so clearly on its product page before you buy. This never limits your rights for items that arrive damaged, defective, or incorrect.
7. Exchanges
We do not offer direct exchanges for a different size, color, or style. If you want something different, return the original eligible item for a refund and place a new order. For damaged, defective, or incorrect items, we will replace the same item.
8. Refunds
Once your return arrives and passes inspection, we will approve your refund and email you. Refunds go to your original payment method within 10 business days after we receive and inspect the item. Your bank or card issuer may need additional time before the funds appear in your account.
9. Returns we cannot accept
A return may be declined if it is requested more than 30 days after delivery, the item has been worn, washed, or damaged after delivery, tags are missing, or it was sent without our return instructions. If a return is declined, we will contact you and, where appropriate, send the item back to you. This does not apply to items that are damaged, defective, or incorrect.
10. Order cancellations
Email support@cargoshipers.shop as soon as possible to cancel an order. We can cancel free of charge only if it has not yet entered processing or been shipped, and you will receive a full refund to your original payment method. After that, please use the return process above. See also our Payment Policy.
11. Lost, stolen, or undelivered orders
If tracking shows your package as delivered but you cannot find it, please check around the delivery location and with others in your household or building, then contact us within 7 days at support@cargoshipers.shop. We will help you contact the carrier and file a claim. If your order is lost in transit, has not arrived within 10 business days after it shipped, or we cannot fulfill it, we will send a replacement or refund you in full. See our Shipping Policy.
12. Your legal rights
This policy does not limit any rights you have under applicable law.
Contact us
Cargoshipers
Address: 1989 Haines Ave, Union, NJ 07083, USA
Phone: +1 908 587 0898
Email: support@cargoshipers.shop
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET. Closed Saturday and Sunday.